Fees & FAQ
What it costs, and what to expect.
One price per session, paid as you go. If cost is what’s stopping you, say so on your first call. We keep low-cost places for exactly that reason.
Free first call
A chat on the phone or by video to ask questions and find the right person.
15 minutes
Individual session
With any of our therapists, in person or online.
50 minutes
Couples session
With Ruth, for couples, partners and co-parents.
75 minutes
Low-cost session
For students and people on a low income. A set number of places each term.
50 minutes
The small print, in plain words
Paying
By card or bank transfer after each session. No packages and nothing to sign up to.
Cancelling
Free with 48 hours’ notice. After that the full fee applies, but we’ll waive it once a year for illness.
Breaks and holidays
Just let your therapist know. We keep your regular slot for up to three weeks.
Your first session
No need to prepare anything.
Most first sessions are a conversation about what’s brought you here and what you’d like to be different. Your therapist will explain how confidentiality works and answer any questions.
You can share as much or as little as you like
It’s fine to cry, laugh or sit quietly for a while
You decide afterwards whether to book again
If it doesn’t feel right, we’ll suggest someone else
Questions
Honest answers before you start.
Anything else, ask on your free call or ring 01632 960 258, Monday to Friday.
Book a free call
Is what I say confidential?
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Yes. What you say stays between you and your therapist. The exceptions are rare: if we believe you or someone else is at serious risk of harm, or if the law requires it. Even then we'd talk to you first wherever we can. Like all registered therapists, we discuss our work in supervision, without names or anything that could identify you.
What is a first session like?
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How many sessions will I need?
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What if I need to cancel?
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Will you tell my GP?
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Is online counselling different?
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Do you see under-18s?
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Can I use health insurance?
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